TICKETS

From issue to
solution—manage
every ticket with ease.

Streamline your support process by managing all customer tickets in one place. Track each issue from creation to resolution, ensuring timely responses and efficient solutions for a better customer experience.

View a list of all tickets.

Access a comprehensive list of all customer support tickets in one place. Stay organized and keep track of each ticket's status, making it easy to prioritize and resolve issues efficiently.

View and track tickets by status.

Effortlessly track the status of every ticket, from opened to resolved, ensuring you never miss an update. Stay organized by monitoring tickets in stages such as "In Progress," "On Hold," "Reopened," "Resolved," and "Closed" to ensure timely resolution and customer satisfaction.

Detailed ticket view.

Access a comprehensive view of each ticket, including the issue description, customer details, communication history, and current status. Easily track progress, add notes, and update the ticket in real time to ensure efficient handling and resolution. Stay informed and keep your support team aligned with all the essential ticket information at your fingertips.

Ticket details

Get a complete snapshot of each support ticket, including status, assignment, priority level, and other key details.

Connect

Enhance your customer support by using threaded conversations within each ticket.

Timeline

Gain full transparency with a detailed view of every action taken on an issued order.

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hear from you!

Request a free consultation and talk more about
how SwagFlo can help your company.

Used by hundreds of printshops / decorators / etc.

From issue to solution—manage every ticket with ease.